CRE8 Inc | Independent Consultants: Improving Processes, People & Systems

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ON-LINE "free" law firm process improvement workshop, for law firm c-suite, and partners. 20 ideas in 20 minutes.

Today, to attract and maintain clients, law firms are being asked to lower fees through discounted rates, alternative fee arrangements, fixed fee through the life of the matter, and to follow client guidelines that restrict who can bill and what expenses can be charged. Firms can respond by writing off charges (losing profitability) or by examining their internal processes to determine how to increase efficiency and to improve quality.

How should AmLaw 100, and 200 law firm Executive Directors, Chiefs, and Partners respond to these challenges? Education is the first step. To help, we at CRE8 Independent Consultants will be presenting an on-line "free" workshop on law firm process improvement. And as we know you are busy, this workshop will provide 20 ideas in just 20 minutes.

This workshop in 20 minutes will discuss:

  • what are the internal, and external signs a law firm needs process improvement,
  • over twenty different areas within a firm that can benefit from process improvement,
  • how a firm can use procedural changes (non-technology) to reduce costs, mistakes, communication issues, and re-work; while improving quality and client service,
  • why process improvement is important before installing a new computer system,
  • process improvement methods for law firms,
  • a five-step process improvement method to improve a law firm,
  • how to engage professional and administrative staff to participate in, and support the successful roll-out of process changes, and
  • how to create a culture within the firm to sustain on-going process improvement.


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Since 1995, CRE8 has assisted hundreds of organizations, and have extensive experience improving law firms, legal departments, and courts. For law firms we have developed a Law Firm Process Improvement "LFPI™ method" designed to improve firm value, profitability, and client service. Our approach can help to improve all areas of a law firm including operational, transactional and litigation.


Mr. George Dunn, President CRE8 Independent Consultants, is a worldwide recognized process improvement consultant. Mr. Dunn has extensive experience improving hundreds of processes for AmLaw 100/200 firms, legal departments, and courts. He is published in Law Technology News, Corporate Counsel, General Counsel News, and has authored a white paper “What are the signs your law firm needs process improvement.” George is certified/experienced in Total Quality Management, Continuous Process Improvement, Business Process Management, LEAN, and Six Sigma. He has assisted hundreds of organizations and trained thousands of individuals in process improvement.