CRE8 Inc | Independent Consultants: Improving Processes, People & Systems

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Chief Process Officer (CPO)

Chief Process Officer need, definition, and consulting assistance.

Is There a Need for a Chief Process Officer? Is your organization under pressure to reduce expenses while at the same time, improve quality and service? Have past process improvement initiatives lacked sustainability and coordinated direction? Can issues (defects) in products or services result in customer service, liability, or regulatory issues? Does your organization need to innovate to be competitive? Is there a benefit to have process risks and improvement objectively measured? Is a Chief Process Officer the answer?

What is a Chief Process Officer? According to Wikipedia, "A CPO is an executive responsible for business process management at the highest level of an organization.” CPOs usually report directly to the chief executive officer (CEO) or board of directors. The CPO oversees business process activities and is responsible for defining process rules, policies, framework, procedures, and guidelines to ensure that the main objectives follow the company strategy as well as establishing control, governance, and measurement mechanisms.

Why Can’t the Other Chiefs Handle This Role? Realistically, other Chiefs do not have the time, background, and objectivity to continuously improve complex enterprise, department and group processes. As there is a need for Chiefs to be supported by a CTO/CIO to provide technology support/direction, and a CHRO to provide human resource support, a CPO will work with Chiefs to help ensure improvement goals are set, achieved, measured, and sustained. A CPO will help ensure that technology ROI, governance, and compliance goals are supported by organizational processes.

How CRE8 Independent Consultants can be of Assistance. CRE8 can conduct an objective assessment of your organization's structure, process risks, improvement goals, and requirements for a CPO. As requested, we can formally or informally function as a part or full-time CPO for your organization. We can also assist with the CPO job definition, search and interview process.

For a free phone consultation to discuss your CPO needs and how CRE8 Independent Consultants can be of help, contact us.

Since 1995, CRE8 has been assisting organizations with planning for Process Improvement, Advanced Technology Planning, and Complex Computer System Replacement. We also provide

Example CRE8 CPO Related Articles and Presentations